Humtown Products needed a next-generation ERP solution to increase its responsiveness to customers, and they found it with Epicor's ERP Version 10. Now, "we can literally quote a customer, have the quote approved, and begin making parts within 15 to 30 minutes," says Brenda Mohr, a solution provider at Humtown.
Humtown Products is a family-owned business dedicated to serving the foundry industry since opening its doors in 1959. First established as a pattern shop, Humtown later began serving the core making needs of foundries throughout the Midwest. Humtown Products contributes to the manufacturing of parts and equipment used in a diverse array of industries, including: Agriculture, Construction, Manufacturing, Mining, National Defense, Public Utilities, and Transportation.
Humtown Products is a full service supplier to the Foundry Industry, including Sand Core and Mold manufacturing, Pattern Shop, CNC machining, 3D Printing, and Laser Scanning.
While its pattern shop can still handle the tooling process of the past -- handcrafted, wood tooling -- Humtown recognized the technological advancements being made in the industry by adopting additive manufacturing processes to serve the needs of its customers.
An existing Epicor ERP customer for many years, Humtown decided to upgrade to the Epicor ERP version 10 platform. Key to Humtown's decision to upgrade was the platform's improved responsiveness.
"Speed spiked our attention the most," said Brenda Mohr, solution provider, Humtown Products. "Everything we do here we do in real time. The new version promised to be faster and we found that very appealing. We are also extremely customized -- everything from our product orders to our reports -- and one of the key reasons we selected Epicor was its ability to integrate well with our own software we develop onsite."
Humtown uses the new software to manage its tooling and molds. They list all of their tooling (Core Boxes) as "Resources." This allows them to keep track of the thousands of tools they use. They can tell if they are available to use (Active), or in maintenance, or not on property (InActive).
Epicor's Version 10 ERP software helps keep a very complex system working quickly and proficiently, allowing Humtown to produce products more quickly and with greater quality.
Mohr notes the speed and robustness of Epicor ERP version 10 helped turn a complicated report into an automated, near real-time project report that is fully automated. "With the added depth of the Business Activity Queries (BAQ), we're able to format this report with dozens of queries so that the right information is sourced quickly and in a fully automated fashion. With just a small amount of backend programming added to it, the report enables employees to see the status of any specific project, updated every five minutes."
The faster response time and automation capabilities have also played a key role in the product ordering process. "We can literally quote a customer, have the quote approved, and begin making parts within 15 to 30 minutes," said Mohr. "Before Epicor, we had to look everything up, write it out, and then create a job order."
Now, Mohr says, use of Epicor Service Connect -- the central business integration platform for secure workflow orchestrations within Epicor service software applications and between Epicor and non-Epicor applications -- has enabled Humtown to quickly pull a wide range of information in and out of the ERP platform.
Humtown specializes in Rapid Prototyping, taking models from CAD to Casting in as little as two weeks.
Once the order is completed, the packaging slips are automatically created in the ERP system, which helps streamline the shipping process. Any changes to the order are instantly recorded in the notes section of Epicor ERP version 10, so everyone can see the updated information.
In addition to quick response times, the new touch-enabled, intuitive user interface of Epicor ERP version 10 was designed from the ground up to work with touch screen devices -- empowering Humtown users to work the way they want.
Humtown utilizes the product configurator, which integrates a complex set of calculations Humtown has devised to support accurate and competitive pricing. This gives the company the ability to offer the best pricing for its customers -- in line with its goal of providing the most cost-effective tooling with the shortest lead time.
Humtown's pattern shop has the ability to produce, modify, or repair tooling, including metals, tooling board, and the traditional wood.
The software offers powerful dashboards and data query capabilities, which combine to give Humtown flexible and more dynamic reports to support better, faster decision making, said Mohr.
"The query builder in Epicor ERP version 10 makes it easy to gather information and combine it into a single report. Before, we had a few dashboards that we used, but you had to constantly look back and forth between the files. Now, we have what I would characterize as a three-dimensional-like look into the data with everything right in front of you," she said.
The upgraded software is now integrated into all aspects of Humtown Products -- from invoicing, product ordering, quoting, and the shop floor. The company now has faster access and improved visibility of all its data, as well as drill down capabilities to gain better insight.
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